Terms of service

Auraluxes is the brand name of Auraluxes. These Terms and Conditions govern access to and use of the website https://auraluxes.com/ (the "Website"), operated by Auraluxes, with its registered office at 12 Hung To Rd, Kwun Tong, Hong Kong. These Terms also apply to the products and services provided through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms.

Company name: Auraluxes
Address: 12 Hung To Rd, Kwun Tong, Hong Kong
Email: support@auraluxes.co

Follow @auraluxes.home and let your style set the tone.

No registration is required to browse the Website. However, to purchase products or use certain services, you must register and accept these Terms.

Auraluxes offers home decor products through the Website. These Terms define the rights and obligations between Auraluxes and its users.

If you do not agree with these Terms, please refrain from using the Website or our services.

This Website is operated by Auraluxes. The terms "we," "us," and "our" refer to Auraluxes.

Future updates, features, or services introduced on the Website are also subject to these Terms. The latest version of these Terms is always available on this page. Auraluxes may revise these Terms at any time, and changes take effect once published.

Our online shop is operated using Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity according to the laws of your country of residence, or you have parental or guardian consent for dependent minors.

Illegal use of the Website or breach of regulations, including copyright laws, is strictly prohibited.

The introduction of viruses, malicious code, or other harmful software is not permitted.

Violations may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services to any individual at our discretion.

Information (excluding payment details) may be transmitted over various networks and modified to meet technical requirements. Payment information is always encrypted during transfer.

You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact details without prior written permission from us.

Section headings are included for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee the accuracy, completeness, or timeliness of any information on the Website. All content is provided for general informational purposes only and should not replace personalized advice.

Some content may be outdated and is maintained for reference purposes. We reserve the right to update or modify content but have no obligation to do so. It is your responsibility to review the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

All prices are subject to change at any time without notice.

We reserve the right to modify or discontinue services, product offerings, or any part of the Website at our sole discretion.

We are not liable for any price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Certain products may be offered exclusively through the Website and are subject to stock availability. Our Return & Refund Policy governs returns and exchanges.

We strive to display products as accurately as possible, but colors may vary depending on your device settings.

We reserve the right to limit product sales to specific regions or groups and to modify product details at any time. Offers are void where prohibited by law.

We do not warrant that products or services will meet your personal expectations or that any identified defects will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted. Affected customers will be contacted using the provided information.

You agree to provide accurate, complete, and current account and billing information.

For more information, please refer to our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

We may offer access to tools or services from third-party providers, over which we have no monitoring or control.

These tools are provided "as is" without any warranties or guarantees. Your use of such tools is entirely at your own risk.

You should review the terms and policies of any applicable third-party providers before using these tools.

Future tools or features added to the Website are also subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may contain content or offers provided by third parties.

External links are for informational purposes only, and we assume no responsibility for third-party content or actions.

We encourage you to review the terms and privacy policies of any third-party websites before interacting with them. Complaints about third-party products should be directed to the respective providers.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

If you submit content (reviews, suggestions, or contest entries), you grant us unrestricted rights to use, reproduce, publish, and distribute that content in any form.

We are not obligated to maintain submissions as confidential, compensate for them, or respond.

We reserve the right to remove any content that we consider inappropriate, offensive, defamatory, obscene, or illegal.

You warrant that your submitted content does not infringe on the rights of others, does not contain harmful software, and does not involve false or misleading information. You are solely responsible for your contributions.

We disclaim all responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal details you provide through our online store will be handled in line with our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

From time to time, there may be typographical mistakes, inaccuracies, or omissions on our Website or within our Services, particularly concerning product details, prices, promotional offers, shipping fees, delivery schedules, or product availability.

We reserve the right to correct errors, update information, or cancel orders if any content is found to be incorrect, at any time and without prior notice, even after an order has been submitted.

We are under no obligation to revise or clarify information except where required by law. The presence of a specified update date does not indicate that all information is current.

SECTION 12 – UNACCEPTABLE USES

In addition to restrictions already set forth, the following uses are strictly forbidden:

(a) engaging in illegal activities;
(b) encouraging third parties to commit unlawful acts;
(c) breaching local, national, or international laws;
(d) infringing intellectual property rights;
(e) harassing, abusing, insulting, defaming, or harming others;
(f) spreading false or misleading information;
(g) distributing malware or harmful software;
(h) unauthorized collection of personal information;
(i) engaging in spam, phishing, or scraping;
(j) using the Website for immoral or offensive purposes;
(k) bypassing security features.

We may restrict access to any user who violates these terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, or error-free services.

Your use of the Website, products, and services is at your sole risk. Everything is provided "as is" and "as available" without warranties of any kind.

Auraluxes, its employees, partners, suppliers, and affiliates are not liable for any direct, indirect, incidental, consequential, or special damages, even if made aware of the possibility. Where limitations are restricted by law, minimal allowable limits apply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Auraluxes, its affiliates, employees, agents, and directors from all claims, demands, liabilities, or expenses resulting from your breach of these Terms or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision is invalid or unenforceable, the remaining provisions remain in full force. Invalid provisions will be enforced to the maximum extent allowed by law.

SECTION 16 – TERMINATION

Obligations prior to termination survive termination.

You may discontinue using the Website at any time. We may terminate or suspend access for violations of these Terms, with all prior obligations remaining valid.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with all referenced policies, form the complete agreement between you and Auraluxes, superseding prior agreements.

Ambiguities are not construed against the drafter.

SECTION 18 – GOVERNING LAW

These Terms are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

The latest version of these Terms is always available on this page.

Auraluxes may update, modify, or replace any portion by posting changes on the Website. Continued use after updates constitutes acceptance of the revised Terms.

SECTION 20 – RETURNS AND REFUNDS

Returns – Your Satisfaction Matters
We want you to love every Auraluxes purchase. Our home décor pieces are selected to elevate and brighten your space. If something isn’t quite right, our return process is simple and stress-free.

Return Window
You have 60 days from the delivery date to request a return.

Eligibility Requirements
To qualify for a return, items must be:

• unused
• in their original condition
• returned with all original packaging

We never charge restocking fees — what you see is what you get.

How to Start a Return
Contact us at support@auraluxes.com with your order number and our team will guide you through the process.
Return shipping costs are the responsibility of the customer. A trackable shipping method is recommended to ensure the package reaches us safely.

Exchanges
If you’d prefer an exchange, just mention it during your contact — we’ll help you choose the right replacement.

Refund Timing
Once your item is received and inspected, we will issue your refund to the original payment method within 7 business days.
Your bank or payment provider may require a little extra time to finalize the credit.

Support & Contact
If you have any questions, feel free to reach out to us at support@auraluxes.com.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, please contact us:

Company name: Auraluxes
Address: 12 Hung To Rd, Kwun Tong, Hong Kong
Email: support@auraluxes.co

Follow @auraluxes.home and let your style set the tone.

Thank you for choosing Auraluxes, where style, creativity, and self-expression come together.