Privacy policy

At Auraluxes, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit https://auraluxes.com/ make a purchase, or contact our customer service. By using our website, you consent to the practices outlined in this policy. If you do not agree, please refrain from using our services.

Who We Are

Company name: Auraluxes
Address: 12 Hung To Rd, Kwun Tong, Hong Kong
Email: support@auraluxes.co

Follow @auraluxes.home and let your style set the tone.

Data We Collect

When you interact with our website, we may collect the following information:

  • Technical information, including your IP address, browser type, and time zone.
  • Personal details you provide when placing an order, such as your name, email, phone number, shipping address, and payment information.
  • Information provided when contacting us, such as support requests or inquiries.

How We Use Your Data

We use your personal data to:

  • Process and deliver your orders efficiently.
  • Provide helpful and timely customer support.
  • Protect our website and prevent fraudulent activity.
  • Personalize your shopping experience.
  • Send updates, offers, or marketing messages if you have opted in.

Sharing Your Data

We share your information only with trusted service providers necessary for our operations:

  • Payment service providers to process transactions.
  • Shipping and courier companies to deliver your purchases.
  • Technical and marketing service providers, such as Shopify.

We never sell or rent your personal information.

Cookies

Our website uses cookies to:

  • Remember your preferences and settings.
  • Improve website performance.
  • Deliver content tailored to your interests.

You may disable cookies through your browser settings; however, some website features may not function properly if cookies are turned off.

Your Rights

You have the following rights regarding your personal data:

  • Access the information we hold about you.
  • Correct or delete your personal data.
  • Restrict how your data is processed.
  • Receive a portable copy of your data.
  • Withdraw consent at any time, including unsubscribing from newsletters.

To exercise these rights, contact us at support@auraluxes.com.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect information from anyone under 18 years of age. If we discover data from a minor, we will delete it immediately.

International Data Transfers

If you are located in Ireland, please be aware that your personal information may be processed or stored outside Ireland, including in countries such as the United States, by our trusted partners (payment providers, technology platforms, or shipping companies). We take steps to ensure any international transfer of your data is secure and complies with applicable data protection standards.

Data Security and Retention

We protect your information and retain it only as long as necessary to:

  • Provide our services.
  • Comply with legal obligations.
  • Resolve any disputes or issues.

Updates to This Policy

We may update this Privacy Policy from time to time. The most current version is always available on the Auraluxes website. Please check periodically for updates.

Contact Us

If you have questions about this Privacy Policy, please contact us:

Company name: Auraluxes
Address: 12 Hung To Rd, Kwun Tong, Hong Kong
Email: support@auraluxes.co

Follow @auraluxes.home and let your style set the tone.

Thank you for trusting Auraluxes. We are committed to protecting your data while providing a seamless and stylish shopping experience.